Great China Customer Relationship Management | GCCRM.com
GCCRM is possibly the best Customer Experience Management industry website for the CRM Asian market place. The site rather uniquely and pervasively uses the phrase Customer Experience Management in place of Customer Relationship Management.
This site offers a collection of rich information content from some of the industry's biggest names, including Sampson Lee, President of GCCRM, Bob Thompson, Founder of CRMguru.com, Paul Greenberg, President of The 56 Group and author of the book CRM at the Speed of Light, Dr. Paul Leow, Executive Vice President of AARM International Canada, Dr. Ramesh Venkat, President of GCCRM Global Advisor, Dr. Brownell O'Conner, the self proclaimed Contact Center Doctor, Candice Ng-Chee, Managing Partner, MetaCore Asia and Simon Daisley, Managing Director of Profusion International.
As can be expected with such a who's who list of contributing authors, the website is expansive and deep. The library of articles and expert content is second to none and well organized according to key categories of Customer, Strategy, People, Process, Technology and Global Advisors.
The site is also a sponsor of CEM Certification Training which holds impressive training classes with more than a dozen of the industry's most recognized CRM thought leaders acting as the trainers which are held throughout the year and throughout the world (normally including such locations as Singapore, London, Sydney and San Francisco).
Various other website resources include the following:
This CRM website is highly recommended for CRM software evaluators, buyers, practitioners and industry participants.
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