CRM Software Contact Information
Share your comments
Community participants and website reader comments, suggestions, constructive criticisms and questions are welcome.
Your input is appreciated and will strengthen the total knowledge and information sharing throughout this industry website. We understand that the many are smarter than the few and recognize that the collective contributions from community readers and interested participants will add substantive value.
Please send website questions to stephenmills[at]crmsoftware.asia.
Please send CRM subject matter content to chaoli[at]crmsoftware.asia.
Please send website matters to webmaster[at]crmsoftware.asia.
All other comments can be sent to iandriskel[at]crmsoftware.asia.
Thank you in advance for your comments.
Now that the phrae CRM has finally become an industry accepted and universally understood business term that extols valuel beyond media hype, software claims and vendor self serving definitions, the most forward thinking industry participants have introduced the next era of CRM, called CRM 2.0. There is no single consensus for a CRM 2.0 definition, however, a number of generally accepted views suggest that CRM 2.0 has evolved from web 2.0 and social media and extends customer relationship building and collaboration through the combined use of culture and information technology tools which generate value for all parties and grow the mutual relationship. CRM 2.0 has clearly advanced the CRM software industry from a business to business (BTB) relationship focus to finally recognize and include the business to consumer (BTC) relationship.
CRM 2.0 Expanded
